ACNielsen.com was designed with the basic web audience in mind. Few extras and no plug-ins are currently needed to view this site.

Viewing Requirements

The site is best viewed with Microsoft Internet Explorer (version 5.01 or above) or Netscape Navigator (version 6.1 or above). 

Download the most recent versions of browsers or plug-ins to view our website:

Troubleshooting

View answers to basic technical questions on accessing our website and information.

I am trying to download an article or report and an unable to do so.

You are most likely trying to open a PDF (Portable Document Format) file.  ACNielsen provides publications and reports in this format for users who prefer to read or print a complete version of a document rather that viewing it as Web pages. PDF files can be viewed using a program called Adobe Acrobat Reader.

If you are having trouble viewing a PDF file, Adobe Acrobat Reader may not be installed on your computer, it may be improperly installed, or you may have an older version. To correct any of these problems, download and install the most recent version of Acrobat Reader.

I am trying to access a page by clicking on a link but am getting an error. 

Report the page that produced this result. Be sure to include the page's URL, its title, and the type of browser you are using. We will quickly work to fix the reported issue.

I'm getting a lot of image icons on the page.
You probably have images turned off. Though understandable, much of our site is spaced using "invisible" graphics. These and other images on the site have been designed with a minimal amount of download time, so we would recommend turning on the "Show Images" option in your browser.

I get a pop-up box that says something about a 'Javascript Error.'
In creating this site, additional functionality has been added for browsers that support those features. We did our best, however, to ensure that these features are (a) not necessary to experience this site and (b) will not adversely affect the user experiencing this site.

If you have one of these errors, we recommend the following:

• Report the page that produced this result. Be sure to include the page's URL, its title and the type of browser which you are using.
• If you are using Netscape, MSIE or AOL browsers, consider upgrading to a more recent version of these browsers.

Why did you use frames in certain sections?
Frames are common today on many content-rich web sites, such as ACNielsen.com. They are used to decrease page download time, enhance site navigation and improve overall information presentation leading to a superior user experience. Honestly, they allow ACNielsen to spend more time generating content instead of repeating code constantly.

As always, if no information posted here adequately addresses your concerns, please email us at Webmaster.acnielsen@nielsen.com.